Services and assistance
Installation and Maintenance Services
The EPTA Group offers a complete range of assistance services for its brands, guaranteeing competence and execution speed during installation, maintenance and spare parts management for any display cabinet or refrigeration system. The professional approach of Epta technicians is guaranteed by extremely advanced training and refresher courses on installation and maintenance techniques. The propension of retailers to become global players is supported by the companies of the EPTA Group through a capillary and computerized presence both in Europe and in Extra-European countries. The customer service is able to easily find all the required official spare parts. The quick turnaround and speed of intervention - guaranteed by specialized staff and by warehouses which are always restocked with any spare part required - ensure that the efficiency and performance level of Epta refrigeration products can be maintained around the world. The spare parts can be easily found at any given moment thanks to a sophisticated traceability system based on the computerized management of the serial numbers of refrigerated counters. Such a system ensures that components can be quickly and easily found through an effective management process of Epta's 4,500 stock keeping units.